Aspen Communications: Business Technology Solutions

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Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Jive is rapidly becoming the standard for business communications worldwide.

Jive’s hosted services run on Jive Cloud, our service delivery platform based on open standards. The Jive Cloud architecture has been purpose-built to deliver the most reliable, powerful, and economical hosted communication services available to the enterprise market. Click here to learn more about Jive Hosted VoIP.

Contact us for additional information and pricing on Jive Communications.

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What is Jive.

An introduction to the Jive Communications.

Will it Jive?

Jive brings the secret sauce to transform your old communications equipment into something incredible: the Jive Cloud. Take the stress out of your phone system and free yourself from your old analog and legacy hardware.


Features

An auto attendant acts like a virtual receptionist. They normally announce the companies name followed by a set of dialling options like … for sales please press 1, for accounts please press 2 etc.
Each telephone account includes a voicemail box with separate Busy, Unavailable and Custom greetings. Voicemail messages can be delivered to any user via their telephone and/or their email account.
Inbound Caller Name and Number caller ID can be presented to any telephone. You also have the option to modify or block your outbound Caller ID number.
You’re Jive service comes configured with completely customizable Music on Hold including 8 pre-configured music choices, the ability to upload you’re own music and customizable playlists.
Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule.
Virtual Extensions allow you to route your office calls to multiple destinations including cell phones, home phones and work phones. This is particularly convenient when you need to be out of the office for extended periods of time and don’t want to miss any important calls.
The Dial-by-Name directory system allows your callers to type the first or last name of the person or department which they are trying to reach, an especially useful tool when callers are without specific extensions of people or departments of your business.
Call forwarding routes any inbound call to any telephone number you wish. Never miss a call again with your extension forwarded to your cell phone or home phone. Even elaborate forwarding such as “twinning” can be set up through your Aspen Connect system. Have your desk phone, your cell phone and your home phone all ring at the same time, just answer on which ever device is most convenient for you.
Call recording helps you provide first-rate customer service, perform efficient quality control, improve call flow and routing, and identify quality leads on all of your inbound calls.

Call Logs allow you to view all incoming, outgoing, fax and missed calls along with the date and time.
Call Logs can be filtered to view only calls made to a specific queue or extension or only calls made to/from an individual number.
The Call Reports feature is a powerful tool that enables you to see detailed information about all calls handled by a PBX. The PBX generates several common reports; in addition to these reports, you also have the ability to download data as a .csv file, enabling the creation of custom reports. Default report types include inbound, outbound, and internal calls based on day, phone number, extension, and a number of other criteria.
Unified Messaging solutions with advanced applications such as voicemail to email and visual voicemail, offer productivity enhancing tools that provide users with the ability to access and manage all of their messages, from any location.
Custom sales and marketing messages can be played for your captive audience, while phone callers are placed on hold. These messages can be recorded from any handset or professionally recorded by one of our partners, giving you the ultimate flexibility with your custom on hold message.
Jive Desktop provides increased integration of Jive’s features into the desktop computing environment. Features to include Click-to-Dial support in Microsoft Outlooks and a Taskbar dialer.
Send and receive faxes directly from your email at NO CHARGE! With Aspen Connect Virtual Fax you can have faxes delivered directly to your email inbox as a PDF file. You can also send faxes from any email account with ease.
Send calls to a group of phones, ringing the entire group simultaneously. Ring groups can also share a single voicemail box, allowing for a single box for entire departments.
Create custom call routing for your PBX with an easy to use, easy to understand drag and drop Dial Plan Editor.
The Intercom function allows you to connect with another party without ringing the party through a call line. Both you and the recipient are engaged in a two way conversation using either the speaker, handset or headset.

Call queues give you the ability to “queue” calls and distribute them to agents as they become available. You can configure your phone number or dialplan to route calls to a call queue. Agents can dynamically add themselves to queues when they are available to take calls from the queue.
Find Me / Follow Me calling technology allows you to create a telephone call schedule so that callers can find you wherever you are, just by dialing your one office number. Users can also quickly forward calls to cell phones, or set it to roll calls over to your cell phone if you don’t pickup your deskphone, or even ring multiple devices simultaneously.
One touch dialing can be programmed on any available button on your Jive phone.
Schedules are used to create time-conditional call routing. For example, a schedule is used to route calls to a day-time auto-attendant during business hours and to a night-time auto-attendant after hours. You can also pre-schedule your company’s holidays by simply entering the dates of each observed holiday.
Access your telephone system anytime, from anywhere you have internet access.
With LDAP integration your corporate directories can be added to your phones in a flash. Your directory changes stay up to date on your phones while only having to update a single database.
Transfer calls anywhere! With Aspen Connect you can transfer calls to any extension on the system, or any telephone number off the system.
With Aspen Connect you can administer all aspects of your phone system for anywhere you have internet access. Our secure web portal ensures that your information stays encrypted and secure.